Refund Policy
At AIbert X, we want all learners and families to have a positive experience. If you would like a refund for a purchase, we are here to help.
Web Purchases
Purchases made on the AIbert X website are processed by Paddle, our payment partner and Merchant of Record. Refunds for web purchases can be requested directly through Paddle at:
https://paddle.net
Email: help@paddle.com
Please include your order number when contacting them so they can assist you promptly.
iOS App Store Purchases
Purchases made through the Apple App Store are managed by Apple. You can request a refund through Apple’s official system here:
https://reportaproblem.apple.com/
Google Play Store Purchases
Purchases made through the Google Play Store are managed by Google. You can request a refund from Google here:
https://support.google.com/googleplay/answer/2479637
Need Help?
If you have any questions about refunds or need guidance, you are welcome to contact our team at: